Computer Services

Policy Information


Overview

Computer services maintains the college network and computing environment for students, faculty and staff. The college network and computing resources are governed by the Network Security Policy & Computer Use Statement.  You can obtain a copy from IT in Room 258 or 253.  Please review it to learn your rights and responsibilities while using the college's computing resources.

Service Requests

Computer services takes all issues seriously and works diligently to resolve submissions in the most timely manner possible. Please refer to the following submission guidelines to ensure your issue is handled in the most efficient way possible:

Student Issues

Students with academic related issues or questions concerning application of coursework in the computer labs are directed to contact their instructor first; your instructor can evaluate your curriculum concerns and will contact computer services if necessary.


NOTE: Computer services can not assist you with your coursework, if you require coursework assistance, contact the tutorial center in the Library & Learning Center for computer lab aide hours or to schedule time with a tutor.

Faculty and Staff Issues

When possible, submit your issue via email to computer services, include all pertinent information and (when applicable) steps necessary to duplicate the issue and any steps already taken to resolve the issue.

NOTE: Computer services does not maintain stock of toner cartridges or other computer-related office supplies; each office is solely responsible for their own supplies, please submit a requisition to the Fiscal Office.

Internships

The college does not currently offer internship opportunities with computer services, please contact your program coordinator or academic counselor for alternatives.

Wireless Access

The college offers wireless internet access to students, faculty and staff; in order to access the wireless network, you must register your wireless device with computer services. (Your wireless device must support 802.11b or 802.11g.)

To register, submit your student or employee ID number (as appropriate) and the MAC address of the wireless device you wish to use on the college network to computer services. Alternatively, you may submit the required information to any college receptionist, who will forward the information on to computer services on your behalf.

Refer to the documentation or consult with the manufacturer/reseller for specific instructions on how to locate the MAC address for your particular wireless device; computer services cannot directly assist due to liability constraints.

Email Accounts

Registered students are issued an email account to ensure vital communication to and from the College can take place. There are several ways to access your email account, but the fastest is…

  • Open your favorite web browser
    (Chrome, Firefox, Internet Explorer, Opera, Safari, etc.) and enter "webmail.humphreys.edu" in the address bar.
  • Username: Use your College ID followed by "@Student".  Your Humphreys College ID is a nine-digit alpha-numeric string beginning with "HC" and ending with your student number, with zeroes in-between. For instance, HC0012345, HC0001234 the logon should appear as "HC0012345@Student".
    — like this:   HC0012345@student or HC0123456@student
  • Password: Enter your full eight-digit birthdate as your password
    — like this:   MMDDYYYY
  • Click "Login".

You can change your password on the 'Options' page. Optionally, if you want your name (instead of your ID number) to show when you send someone a message, go to the 'Settings' page and select the email address with your name and your outgoing emails will look like this:

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Remember, this only changes your display name; your username will always be based on your ID number as described above, that way your login information will stay the same even if you change your legal name.

NOTE: If you are a continuing student, you can easily find your ID number on a recent report card or on your Student Body Card; otherwise, contact the Registrar's Office at (209) 235-2902.

Email Forwarding

Optionally, you may forward your Humphreys email to another email address at home or work using the following steps — keep in mind, if you frequently change email addresses, forwarding is not for you.

  • Log in to the college webmail system.
  • Click "Options".
  • Click "MailBox Redirection".
  • Check the "Redirection" box and enter the forwarding email address.
  • Click "Update".
  • Click "Log Out".


NOTE: By default, when forwarding to another email address, a local copy is not retained; check the "Keep a copy in mailbox." box to retain a local copy of forwarded emails.

Email Filtering Standards & Trusted Senders List

Email Filtering Standards

The college employs rigorous methodology to ensure that emails from non-college senders meet recognized and accepted network and college standards. Emails that do not meet these standards are given an additive ranking based on each deviation from accepted standards. Once a set level of deviation is reached the email will be refused with a SMTP code 550.

Trusted Senders List

College email recipients may submit the email addresses of senders with whom they expect to communicate and trust implicitly in a single-column list via email. Submissions will be reviewed for possible inclusion in the trusted senders list; emails from senders on the trusted senders list are subject only to basic filtering standards — including but not limited to anti-virus, RFC 822 and RFC 2822.

Vendor Lists & RFP Policy

Computer services works with a set of known vendors; however, certain projects allow for an open bid period. When active, open bid periods will be listed on the college's request for proposal (RFP) webpage; qualified companies are welcome to submit a bid that meets the RFP requirements directly to the listed project manager. Computer services does not accept unsolicited calls from vendors.

NOTE: Vendors and/or their affiliates do not have permission to subscribe computer service personnel to receive electronic mail; vendors/affiliates who do not respect this policy may be blocked from sending electronic mail to recipients at Humphreys College domains at the discretion of the System Administrator.